Customer Specialists are available to answer your questions Monday through Friday, from 8:30 am to 5:00 pm Eastern Standard Time.
To open an account, please register your company information on this site and (if you are based in the United States) include your Federal Tax Identification Number. New accounts are validated at the time of first order. You can place orders immediately using a credit card. For credit terms, please contact and request a credit application from our Customer Service team. After the completion of a credit check and credit approval, you can place orders with net 30 terms.
We do not sell directly to end-users of medical consumables. Qosina’s products are sold in bulk. Our products require further assembly and sterilization to be suitable for direct patient use.
You may request complimentary samples of many of our products for testing to ensure compatibility. We strongly recommend that you thoroughly test items before purchasing. Our Customer Specialists can help you with your sample needs. Doctors, hospitals or customers with end-use medical applications should note that Qosina sells non-sterile components, which are only suitable for further manufacturing. Your account will be verified for suitability to purchase at the time of your first sample request or completed order.
Qosina has a special certified ISO 14644-1 Level 8 cleanroom (formerly Class 100,000) assembly area available for product repackaging upon request. Most of our parts are molded in a completely ventilated and humidity-controlled environment. For information about specific components, please contact a Customer Specialist.
Qosina performs visual inspections in our ISO 9001 registered warehouse. Using the ANSI/ASQC Z1.4-2003 Sampling Plan, items are checked to ensure they meet our purchase order requirements. We also perform an identity check, look for short shots (incomplete parts), cracks and splits, loose particulate, embedded particulate, flash, burn or blister marks, distortion, air bubbles and color.
We welcome the opportunity to source or develop custom projects. Often, simple changes to an existing product allow custom runs (such as imprints/colors/pin changes/special labeling or packaging) at minimal cost. Please fill out our Custom Project/Sourcing Request Form so that we can quote your request. Minimum order quantities may apply depending on the project.
We are pleased to accept Visa, Mastercard, Discover and American Express cards. Please be prepared to provide your credit card details every time you place an order. For your security, our ecommerce site does not store your credit card information. We take credit card fraud very seriously and employ many security methods to ensure the best possible protection of our customers’ information. We report any international fraud attempts to the U.S. Government, and report any U.S. fraud attempts to the FBI.
We ask our customers to purchase a minimum $25 total order. Some items have minimum quantity order requirements.
Shipping charges are not included in our pricing. There is a shipping calculator in our ecommerce shopping cart to provide you with estimated shipping costs. If your account is set up to use your own courier or shipping method, we will not be able to give you accurate costs through the website. All orders are shipped EX-WORKS, Ronkonkoma, NY. This means that once your purchase is in the possession of your chosen carrier for delivery, all costs and risks involved in taking the goods from Qosina to your desired destination are the responsibility of you, the buyer. The carrier and buyer are responsible for damage or problems that arise during and after shipping. Qosina, as always, stands by the quality of the products we have shipped.
Yes, we are happy to take volume orders and release quantities based on your schedule. This feature is available on the product detail page. Type your quantity in the field and choose the ship date to add a release to the cart. If you would like to benefit from volume pricing with unknown release dates, please speak with our Customer Service team about placing a blanket order.
Parts are secured within double-walled poly bags and then packaged in a double-walled carton.
Qosina ships orders to any country in the world that has trade relations with the United States of America. Please see our contact page for the information of our international distribution partners. To view our shipping policy, click here.
Items will be saved in your shopping cart indefinitely.
You will receive a shipping confirmation email at the time your order is shipped.
To cancel an order, please contact our Customer Service team. Your ability to cancel may depend on the status of the order.
Please contact our Customer Service team for assistance.
Orders placed on our site are available for review in the order history section of your account. Orders placed by any other method are not visible, but our Customer Service team can help with any questions.