Careers

Qosina is a leading global supplier of thousands of stock components to the medical OEM and pharmaceutical industries, offering free samples, and low minimums. Our mission since 1980 is to provide our customers with the right products and exceptional service. As a company, we strive to create and maintain a work environment that provides employees with new challenges, opportunities for advancement and the motivation to consistently improve their performance. We support innovation and embrace continuous improvement. Training for success starts the moment someone new joins our team.

Below please find a list of job opportunities, with qualifications for each position.
At Qosina, a Customer Specialist is responsible for supporting the sales team by processing customer transactions and handling incoming requests.

Responsibilities
  1. Professionally handle incoming requests from customers for:
    Order processing and status
    Price and delivery information
    Quality issues and returns
    Product information
    General questions
  2. Identify and assess customers’ needs to achieve satisfaction and relay those needs to the Team Lead and Account Manager
  3. Effectively communicate with other departments to obtain necessary information
  4. Handle customer complaints and ensure that they are resolved both promptly and thoroughly
  5. Update customer information & keep accurate records

Requirements
  1. Computer literate
  2. Excellent attention to detail & ability to proofread
  3. Excellent communication & organization skills
  4. Strong listening skills & ability to multi-task
  5. 2 years CSR experience or equivalent added college
Proactively provide strategic HR direction to the company developing and implementing human resources policies, programs and services to support company growth and development. Position reports to the President/CEO.

Responsibilities:
  1. Provides leadership in the development and implementation of personnel policies and procedures in collaboration with other senior managers, conducting research, and making recommendations for change including performance feedback, career development, recruiting, compensation, employee engagement, leadership development and workers compensation
  2. Oversee, enhance and administer benefits and HR programs in an efficient and effective manner, ensuring compliance in all areas (AAP, FMLA, PFL, FLSA, Healthcare Reform, OSHA, etc.)
  3. Maintain confidentiality in compliance with state and federal law including HIPAA.
  4. Provide leadership in the critical area of recruitment by developing creative and cost-effective ways to attract top performers and maintain optimum operational levels of talent.
  5. Manage, guide and mentor the HR team as they continue to grow and develop while ensuring exceptional customer service
  6. Build relationships and stay engaged with leadership, functional teams and individual employees
  7. Effectively communicate and collaborate with other members of the leadership team and employees to ensure understanding of the company’s strategy, business initiatives, challenges, employee programs and benefits
  8. Proactively provide leadership with meaningful reporting, benchmarks and analysis on topics such as attrition, growth of staff, skills and competencies
  9. As a member of the leadership team, provide coaching and guidance to other leadership team members, pushing back or offering alternative solutions as needed
  10. Address Employee Relations issues quickly and in a fair manner, seeking legal counsel where needed to mitigate risk
  11. Identify organizational training needs and provide cost-effective, timely solutions
  12. Encourage and support the organization and its leadership to increase communications for employee engagement
  13. Develop and support programs and practices to reinforce the company’s culture, mission and guiding principles
  14. Help foster an environment free of discrimination and harassment
  15. Keep abreast of HR trends, best practices, and the employment landscape

Qualifications:
  1. Minimum of 10 years of progressive human resources management experience with at least 2 years in a strategic role; HRCI or SHRM certification desired
  2. BS or BA in Human Resources, Business, Organizational Development or related degree; advanced degree a plus
  3. Experience working in a matrix environment preferred
  4. Extensive HR knowledge and experience in employment law, compensation, organizational planning, organizational development, employee relations, safety, training and development
  5. Experience in administration of benefits, compensation and other HR programs
  6. Demonstrated ability to lead and develop HR with a balanced approach to strategic and operational issues
  7. Ability to identify problems and drive appropriate people and process solutions
  8. Demonstrated experience in tracking and analyzing attrition data, and working with a leadership team to develop and implement plans to improve retention
  9. Demonstrated ability to interact effectively with senior leaders regarding company direction, challenges and opportunities
  10. Solid technical skills
  11. Tactful, flexible, participative management style
  12. Solid written and oral communication skills; ability to present facts and recommendations effectively
  13. Excellent project management skills
  14. Ability to negotiate conflict and maintain constructive working relationships with people at all levels in the company.
  15. Effective team building skills; excellent interpersonal and coaching skills
Proactively provide strategic HR direction to the company developing and implementing human resources policies, programs and services to support company growth and development. Position reports to the President/CEO.

Responsibilities:
  1. Gather & prioritize product & customer requirements, define product vision
  2. Support Sales & Marketing strategy by finding new products for existing product lines and adding relevant new product and/or lines and ensure revenue and customer satisfaction goals are met
  3. Update and maintain databases with product information
  4. Assist in managing and implementing strategic new product processes including collecting product information, generating new product ideas, acquiring samples and establishing specifications, and suggesting selling prices. Participate in the Product Development Review Council
  5. Proactively contact suppliers to keep informed of new products and developments
  6. Stay abreast on industry trends, market conditions and generate new product ideas from various sources including but not limited to visiting tradeshows, customers and manufacturers, researching online, reviewing industry publications and vendor samples and analyzing existing product lines.
  7. Identify risks in regard to new product ideas and strategies
  8. Be a subject matter expert with respect to products, trends and the competition
  9. Collaborate with vendors in developing new and custom proprietary products
  10. Work in partnership with Sales & Supplier Relations in negotiating payment terms and contract pricing into cost competitive solutions
  11. Work closely with Supply Chain Management regarding current supply chain, alternate suppliers, their strengths and weaknesses as it relates to products
  12. Perform regular analysis on existing products and suppliers to make recommendations on discontinuing or replacing products, consolidating or changing suppliers
  13. Work with Marketing Department to give suggestions on various marketing ideas in addition to supplying necessary information on products
  14. Work in conjunction with others to develop internal training documentation and present product details to team members to enhance sales and marketing effectiveness
  15. Utilize analytics to track and improve the department’s performance
  16. 20% travel as needed (both domestically and internationally) to visit suppliers and tradeshows to network and find new opportunities

Requirements:
  1. Associates degree with 2 years’ experience in sourcing or Bachelor’s Degree in Business or Technical Marketing
  2. Strategic thinking ability
  3. Excellent written and verbal skills
  4. Proficient in Excel and PowerPoint
  5. Strong organizational skills are needed to maintain files and documents in an orderly manner
  6. Ability to prioritize tasks to meet deadlines
  7. Ability to work independently
  8. Ability to travel domestically and internationally (up to 20%)
  9. Team player with a positive attitude
  10. Knowledge of medical terminology and medical device industry background a plus
Position is responsible for working with all stakeholders in sales, marketing, and customer success to understand the needs of the business and provide solutions within Dynamics CRM in collaboration with stakeholders in product and engineering to meet those needs and help us to adopt best practices within Dynamics CRM

Responsibilities:
  1. Configure Dynamics CRM interface/workflows/extensions
  2. Experience working with stakeholders for Dynamics CRM
  3. Work Engineering teams on technical issues for escalation/resolution in Dynamics CRM
  4. Perform administrative functions in Dynamics CRM such as user management, permissions, data rules, and activation of new features
  5. Troubleshoot issues with CRM
  6. Train users on CRM
  7. Review upgrades, patching and complete testing with the Dynamics CRM team

Competencies:
  1. Hands-on experience in Dynamics CRM 365 for sales, marketing, and customer service
  2. Strong organizational skills required
  3. Good math and analytical skills
  4. Ability to follow instructions and accurately follow through
Qualifications:
  1. 3-5 years of experience with Microsoft Dynamics CRM 2016
  2. Working knowledge of Microsoft SQL
  3. Ability to prioritize several projects
  4. Microsoft Office including Excel, Word required; PowerPoint a plus
  5. College Degree required
  6. Presentation skills helpful
The Inside Sales Specialist is part of a team that sells to new and existing customers within an assigned territory. The main focus is to increase sales and average order size by developing relationships with contacts at new and existing accounts, and by understanding and anticipating the unarticulated needs of the customer that will lead to an increase in future sales opportunities.

Responsibilities:
  1. Build and maintain relationships with targeted customers to generate and close new sales opportunities.
  2. Learn and retain information regarding our product line to assist customers in selecting and qualifying appropriate parts for their application, and to identify possible cross selling opportunities.
  3. Follow up in a timely manner with customers about opportunities until they are won or lost.
  4. Implement plans for daily customer calls. Maintain detailed records in CRM of those calls and ensure effective follow up.
  5. Research and understand the customer’s needs to communicate those needs to the rest of the team.
  6. Work closely with Team Lead and provide weekly updates of opportunities and issues.
  7. Assist in the development of sales forecast for your territory.
  8. Communicate promising sales opportunities and/or issues to the Team Lead and Outside Territory Sales Manager and coordinate potential visits to those customers.
  9. Contact new customers or those selected by team leads following a sale to ensure ongoing customer satisfaction and to solidify the relationship.
  10. Accurately process customer transactions as needed (orders, quotes, samples, quality cases).
  11. Read medical publications and newsletters to keep up with current trends.
  12. Attend selected trade shows to gain product knowledge and promote Qosina interests and positively portray and maintain Qosina’s image through these relationships.

Skills:
  1. Self-starter with the ability to proactively pursue sales opportunities according to a plan
  2. Strong communication skills, attention to detail and ability to build rapport
  3. Exceptional listening skills
  4. Ability to work within a team structure
  5. Ability to learn and retain product specific information
  6. Strong organizational, prioritization and time management skills
  7. Goal oriented and able to work under pressure
Requirements:
  1. Bachelor’s degree or equivalent experience
  2. 2+ years sales experience
  3. Selling to engineers a plus
  4. Computer literate; database experience or CRM a plus
  5. Occasional travel (1 or 2x/year)
Web Designer position open in Ronkonkoma, Long Island. Designer will be responsible for working on a variety of projects that aid in the design, creation, production, modification and maintenance of websites and email marketing. Ideal candidate has a strong design background and fluent in HTML/CSS.

Responsibilities:
  1. Participate in efforts to improve quality of websites and mobile applications.
  2. Create and code website content, eNewsletters, archival updates, maintain product information changes and new part processes on both company sites.
  3. Design, and implement interactive design concepts ensuring design elements, templates and finished solutions work within a variety of browser types and screen settings along with the constraints set by development and design.
  4. Liaise closely with the Marketing Department to keep up with marketing plans, customer trends and upper management needs.
  5. Be aware of trends and attempt to utilize modern and innovate technology.
  6. Uphold a visual image across our websites and work with Design Department to maintain consistency throughout print and other design elements
  7. Ensure all work is staying within and is up to the standards of the corporate identity

Skills:
  1. Solid communication skills and an ability to work within a team environment.
  2. Knowledge of typography, design systems, grid structures & layout principles.
  3. Excellent organizational and prioritizing skills. Extreme attention to detail.
  4. Hard work ethic with a desire to grow responsibilities.
  5. Familiarity with browser compatibility and SEO/SEM.
Requirements:
  1. Advanced Proficiency with Adobe Creative Software.
  2. Proficiency with Microsoft Office Products (Word, PowerPoint, Excel)
  3. Knowledge of HTML/CSS. Bootstrap a plus.
  4. 1-2 years’ experience. BFA or BA in Graphic/Web Design or equivalent.
  5. Position Reports to Graphics Manager.