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Frequently Asked Questions and Answers

What are your hours of business?

Customer Specialists are available to answer your questions Monday through Friday, from 8:30 am to 5:00 pm Eastern Standard Time.

I don’t have an account with your company. How can I open one?

To open an account, please register your company information on this site and (if you are based in the United States) include your Federal Tax Identification Number. New Accounts are validated at the time of first order. You can place orders immediately using a credit card. For credit terms, please contact and request a credit application from our Customer Service team. After the completion of a credit check and credit approval, you can place orders with net 30 terms.

Does Qosina sell to hospitals and doctor’s offices?

We do not sell directly to end-users of medical consumables. Qosina’s products are sold in bulk. Our products require further assembly and sterilization to be suitable for direct patient use.

How can I tell whether an item is suitable for my needs?

You may request complimentary samples of many of our products for testing to ensure compatibility. We strongly recommend that you thoroughly test items before purchasing. Our Customer Specialists can help you with your sample needs. Doctors, Hospitals or customers with end-use medical applications should note that Qosina sells non-sterile components which are only suitable for further manufacturing. Your account will be verified for suitability to purchase at the time of your first sample request or completed order.

Are your parts produced in a cleanroom?

Qosina has a special certified ISO 14644-1 Level 8 cleanroom (formerly Class 100,000) assembly area completely ventilated and humidity controlled available for product repackaging upon request. Most of our parts are molded in a controlled environment. For information about specific components, please contact a Customer Specialist.

How are your parts inspected?

Qosina performs visual inspections in our ISO 9001 Registered Warehouse. Using the ANSI/ASQC Z1.4-2003 Sampling Plan, items are checked to ensure they meet our Purchase Order requirements. We also perform an identity check, look for short shots (incomplete parts), cracks and splits, loose particulate, embedded particulate, flash, burn or blister marks, distortion, air bubbles and color.

There are items I can’t find in your catalog or website. Can you help me modify an existing product or find what I need for my project?

We welcome the opportunity to source or develop custom projects. Often, simple changes to an existing product allow custom runs (such as Imprints/Colors/Pin changes/Special labeling or Packaging) at minimal cost. Please fill out our Custom Project/Sourcing Request Form so that we can quote your request. Minimum Order Quantities may apply depending on the project.

What credit cards do you accept?

We are pleased to accept Visa, Mastercard, Discover and American Express cards. Please be prepared to provide your credit card details every time an order is placed. For your security, our ecommerce site does not store your credit card information. We take credit card fraud very seriously and employ many security methods to ensure the best possible protection of our customer's information. We report any international fraud attempts to the US government, and report any US fraud attempts to the FBI.

Does Qosina have a minimum order requirement?

We ask our customers to purchase a minimum $25 total order. Some items have minimum quantity order requirements.

Does your pricing include shipping charges?

Shipping charges are not included in our pricing. There is a shipping calculator in our ecommerce shopping cart to provide you with estimated shipping costs. If your account is set up to use your own courier or shipping method, we will not be able to give you accurate costs through the website. All orders are shipped EX-WORKS, Ronkonkoma, NY. This means that once your purchase is in the possession of your chosen carrier for delivery, all costs and risks involved in taking the goods from Qosina to your desired destination are the responsibility of you, the buyer. The carrier and buyer are responsible for damage or problems that arise during and after shipping. Qosina, as always, stands by the quality of the products we have shipped.

Can Qosina accommodate an annual order and ship partial quantities?

Yes, we are glad to take volume orders and release quantities based on your schedule. This feature is available on the product detail page. Type your quantity in the field and choose the ship date to add a release to the cart. If you would like to benefit from volume pricing with unknown release dates please talk to our Customer Service team about placing a Blanket Order.

How are your parts packaged?

Parts are secured within double-walled poly bags and then packaged in a double walled carton.

Where do you ship your products? Do you ship internationally?

Qosina ships orders to any country in the world that has trade relations with the United States of America. Please see our contact page for the information of our international distribution partners. To view Shipping Policy, click here.

Does Qosina provide the warning required by California Proposition 65?

Yes, please view here.

How long will items be saved in my shopping cart?

Items will be saved in your shopping cart indefinitely.

How will I know when my order has shipped?

You will receive a shipping confirmation email at the time your order is shipped.

How do I cancel my order?

To cancel an order, please contact our Customer Service team. Your ability to cancel may depend on the status of the order.

How do I find out the lead time for a back ordered item?

Please contact our Customer Service team for assistance.

Can I see my entire order history on your site?

Orders placed on our site are available for review in the order history section of your account. Orders placed by any other method are not visible but our customer service team can help with any questions.