| What is your mailing address? |
|
Our 50,000-square foot offices and / registered climate-controlled warehouse is located on Long Island just under an hour east of New York City. Send ground mail and packages to:
Qosina
150-Q Executive Drive
Edgewood, NY 11717-8329 USA
|
| What are your hours of business? |
|
Customer
Specialists are available to answer your questions
via phone: (631) 242-3000, fax: (631) 242-3230,
Monday through Friday, from 8:30 am to 5:00
pm Eastern Time, or you can e-mail us any
time, at: .
You can search our comprehensive , or 24 hours a day/7 days a week.
Our is also available 24 hours a day/7
days a week for your convenience.
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| How can I order a sample online? |
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When
you are viewing an item in our online catalog,
you will see navigation buttons on the right hand
side. Click “Add to Sample Cart”. A window
will pop up notifying you a part has been added
to the sample cart. You can view all the items
in your cart by clicking on the pink “View
Cart” button in the pop up window.
To
view your cart any time, click on the shopping
cart 
next to the search bar at the top of each page.
If you wish to remove an item from the cart, while
you are in the “View Cart” screen, click
the “Remove” button next to the item you
do not want. If you wish to remove all items,
click “Empty Sample Cart.”
When you have entered all the parts you need,
click “View Cart” and submit your request.
A new window will open with a form asking for
your mailing and contact information. The part
numbers you requested are on the form already.
There is a limit of 18 items that can be added
to your sample shopping cart.
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| How can I tell whether an item is suitable for my needs? |
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You may request complimentary samples of many of our products for testing to ensure compatibility. We strongly recommend that you thoroughly test items before purchasing. Our can help you with your sample needs.
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| Are your parts produced in a cleanroom? |
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Qosina has a special certified ISO 14644-1 Level 8 cleanroom (formerly Class 100,000) assembly area completely ventilated and humidity controlled available for product repackaging upon request. All of our parts are molded in a controlled environment. For information about specific components, please contact a .
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| How are your parts inspected? |
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Qosina performs visual inspections in our Registered Warehouse. Using the ANSI/ASQC Z1.4-2003 Sampling Plan, items are checked to ensure they meet our Purchase Order requirements. We also perform identity checks, look for short shots (incomplete parts), cracks and splits, loose particulate, embedded particulate, flash, burn or blister marks, distortion, air bubbles and color.
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| There are items I can’t find in your catalog or website. Can you help me find what I need for my project? |
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The Qosina Product Development Department is pleased to help you with any . Just call (631) 242-3000 or email
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| Can items be custom imprinted or ordered in custom colors? |
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We can help customize many items to meet your needs. Check with a to determine minimum order requirements and whether items can be ordered in custom colors or imprinted.
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| Does Qosina sell to hospitals and doctor’s offices? |
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We do not sell directly to end-users of medical consumables. Qosina’s products are sold in bulk. Our products require further assembly and sterilization to be suitable for direct patient use.
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| I don’t have an account with your company. How can I open one? |
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To open an account, please provide your company information and a Federal Tax Identification Number. A credit application will be forwarded to you. You can place orders immediately using a credit card, or after the completion of a credit check, you can place orders with net 30 terms.
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| Can I receive a Qosina price list? |
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Due
to fluctuations in the price of components and their
related materials, Qosina does not publish a price
list. Please contact a for a quote.
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| Can I order with a credit card? |
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We are pleased to accept Visa, Mastercard, Discover and American Express cards. Any credit card information provided is only used to process your immediate order. We do not retain your credit card information once the order is processed. For this reason, please be prepared to provide your credit card details every time an order is placed. We take credit card fraud very seriously in order to ensure our customers the best possible protection of their information. We report any international fraud attempts to the US government, and report any US fraud attempts to the FBI.
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| Does Qosina have a minimum order requirement? |
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We ask our customers to purchase a minimum $100 total order. Some items have minimum quantity order requirements. Please check with a or visit our to find specific pricing and quantities for each part.
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| Can I order online? |
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Our allows you to enter your company information, Qosina part numbers, quantities and shipping requirements. The Customer Service Department receives your order as an email as soon as you submit your form. Please use our for purchasing items only. To order complimentary samples, please use the located on each item’s information page.
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| Can Qosina prepare special packaging or labeling? |
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Please ask a for a quotation. Minimum order requirements may apply.
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| Does your pricing include shipping charges? |
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Shipping charges are not included in our pricing. We will be happy to supply the weight and dimensions of your order at the time of shipment so that you may obtain your own shipping quotation and select the carrier of your choice.
All orders are shipped EX-WORKS, Edgewood, NY. This means that once your purchase is in the possession of your chosen carrier for delivery, all costs and risks involved in taking the goods from Qosina to your desired destination are the responsibility of you, the buyer. The carrier and buyer are responsible for damage or problems that arise during and after shipping. Qosina, as always, stands by the quality of the products we have shipped. Please note in addition to shipping charges, a documentation and handling fee will be applied to all international orders.
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| Can Qosina accommodate an annual order and ship partial quantities? |
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Yes, We are glad to hold your Blanket Order inventory in our warehouse and release it based on your schedule. For details, please contact our at (631) 242-3000 or email
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| When will my order ship? |
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Orders of items available in inventory are usually shipped within one business day.
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| How are your parts packaged? |
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Parts are secured within double-walled poly bags, then packaged in a double walled carton.
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| Where do you ship your products? |
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Qosina ships orders to any country in the world that has trade relations with the United States of America.
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